UPrinting has a rating of 3.9 stars from 260 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with UPrinting most frequently mention high quality, and delivery time. UPrinting ranks 16th among Printing sites.
This company responds to reviews on average within 12 days
I ordered note pads, with my name and phone# and email with a little picture of a Dog on a motorcycle, that I use at work. It's great, unique and my customers remember me just by using this note. It makes them laugh and because of it, I have been getting more customers. More than I did with just using my company provided business card. The turn around and shipping was super quick. I plan on using Uprinting for other personal business and events in the future.
0 stars if I could. Horrible company with horrible customer service. I used the Reorder button to reorder a previous order to avoid having to not have to go through the lengthy proof process that I already did with my previous order. A "reorder" should be exactly that and supply the same thing you ordered previously, and not be misleading to provide smoothing only "similar." What I received did not match color, image size or material. I contacted them multiple times and was told my case would be reviewed and someone would get back to me by X date(s), but no one did by X date(s) until after I contested the charge with my credit card company. They claimed to my credit card company that they provided what I ordered and this is still in dispute. First image shows original product on the right side and what I received on the left side. Color is faded and image is not cropped on the reorder. U-Printing refused to do any thing to address this. Avoid them at all costs. Such a horrible customer experience and stealing money from customer. Save yourself money and headaches by using another merchant who delivers qualify and has a professional customer support department.
I ordered note pads, with my name and phone# and email with a little picture of a Dog on a motorcycle, that I use at work. It's great, unique and my customers remember me just by using this note. It makes them laugh and because of it, I have been getting more customers. More than I did with just using my company provided business card. The turn around and shipping was super quick. I plan on using Uprinting for other personal business and events in the future.
This is the only printing service I will ever need. All of my orders have been perfect,just as designed. And when assistance was needed they are prompt to help. Highly recommended.
These a-frames are stable, sturdy and pretty, being black. The inserts slide in easy. The print job was perfect and so reasonably priced. Thank you, U-print.
I ordered posters for our high school wrestling team and never anticipated. They would be as beautiful as they were. We gave them as gifts to the varsity team and the kids treasure them. Thank you so much for the incredible quality and craftsmanship that you provide to your clients. We will be back again next year.!
5 star from order to receiving. Customer service was great. Print quality and timing was impeccable.
I've been dealing with UPrinting for many years. Their service is exceptional, and their products are consistently excellent. Highly recommended!
Ordered black and white prints, I received grey prints, unlike the image I approved or what was advertised on their website. Customer service tries to do what they can, I don't think they receive support from management. The issue was not resolved. Contacting my credit card company to dispute the charge.
2-12-21 UPrinting has issued a credit for reordering, I will keep you posted on the new prints.
The new prints came in and are as they should be. I had to pay an additional $53 to get them right. It shouldn't take getting on social media to get an issue corrected. I am updating my review score from 1 star to 3 because my final product is nice.
Tip for consumers:
Think twice! Try GotPrint.com
Much better quality and customer service.
Products used:
Had to reorder in Full color (an additional $53.) in order to get a true black. Have never had to do this with any other company.
Very professional. It was quick. And the quality is very good. They deliver what they promise
Excellent service with fast delivery and great product. Thanks!
Photo enlargement was good
It was delivered in a timely fashion
Sooner than expected
I have ordered several times with Uprinting and always have been very happy with the product. Highly recommend ordering through them.
I have found UPrinting and have been doing odds and ends printing for my job. I am very happy I found this service and will be using it for my personal use as well.
I have ordered 3 sets of postcards and all have great quality and have been mailed quickly.
0 stars if I could. Horrible company with horrible customer service.
I used the Reorder button to reorder a previous order to avoid having to not have to go through the lengthy proof process that I already did with my previous order. A "reorder" should be exactly that and supply the same thing you ordered previously, and not be misleading to provide smoothing only "similar." What I received did not match color, image size or material. I contacted them multiple times and was told my case would be reviewed and someone would get back to me by X date(s), but no one did by X date(s) until after I contested the charge with my credit card company. They claimed to my credit card company that they provided what I ordered and this is still in dispute.
First image shows original product on the right side and what I received on the left side. Color is faded and image is not cropped on the reorder. U-Printing refused to do any thing to address this.
Avoid them at all costs. Such a horrible customer experience and stealing money from customer. Save yourself money and headaches by using another merchant who delivers qualify and has a professional customer support department.
Tip for consumers:
Avoid this company. If anything goes wrong with the order you will be stuck with it. Customer Service won't get back to you until after you dispute the charge with your bank.
Products used:
Stickers
Amazing.
I really can't say enough positive things about UPrinting and their service. The banner was printed beautifully, the fabric is strong and high quality. The assembly of the frame is very easy and everything arrived so quickly. I will be ordering more of these in the future.
The first time I ordered from them the shipping was only $14 for over 1000 bookmarks, now they want to charge me $31 for 150 bookmarks. No thanks, UPrinting, I prefer not to get ripped off. That's how much the bookmarks themselves cost.
Hi Pam. We believe you are seeing a premium shipping option instead of the rate for standard shipping. If you would like to send us a direct message on here or Twitter, we will be happy to further investigate your concerns.
Customer Care
I have used UPrinting for over 10 years! Always a great service 💯
Placed my order, got it a day ahead of time, everything great.
The site is easy to naviagte and the removable fabric banners are perfect for our trade show needs.
I have placed and received two (2) 250 each book mark orders from this company. The quality is excellent but their shipping fees are outrageous! They refuse to ship orders by any other medium than FedX. The cost is nearly $16 for a small box of product. I have been shipping 3 pound books all over country (including Hawaii) for about $4 via USPS. Although their product price is reasonable, their shipping cost is way out of line!
Raoul K. Niemeyer, Galt, CA!
I designed my own wedding save the dates and all 100 cards came with a prominent printer line that obviously wasn't in my design file. All prints are ruined and you can see other printer marks on them. They were cut harshly too and the edges of the cards are all frayed. I've been trying for about two weeks to contact UPrinting to get this resolved and I kept being told someone will reach out to me in 24 hours - no one ever did. I finally disputed the charge on my credit card and someone then called saying they need to "look into what happened" and then figure out how to resolve the issue. I just want a refund at this point. I've tried reaching out to return it but no one has responded.
Products used:
Size: 5" x 7"
Paper: 16 pt. Cardstock Matte
Printed Side: Front and Back
I pick UPrinting for all my printing needs.Always a great price, great product, and amazingly fast ship.
I made the design when they sent the prof I didn't notice they got the number wrong.
I asked for a discount since I did not catch the mistake and paid extra for the shipping.
I was pretty much told to kick rocks. Stay away from this company!
Products used:
label
Thank you for your honest feedback! We understand mistakes happen and want to evaluate this again to see if there's anything we can do to help. Your order has been located and one of our agents will be in touch with you soon. -Customer Care
Friendly and professional experience when ordering our Cape Cod Cannabis glossy stickers! They came out great and exactly how we ordered them with PMS color matching, size, quality etc. Fast turnaround time as well. Will order again.
Welcome to the Sitejabber UPrinting page! We provide trusted custom printing solutions for all your business, marketing, and retail essentials.
UPrinting serves thousands of SMBs, designers, and marketers daily with industry-leading, professional printing services. We offer a robust selection of marketing, branding, and packaging products with a full suite of custom capabilities, free file reviews, and an easy-to-use online design tool
Hello Maryann, Thank you for reaching out to Uprinting. We are sorry to hear that your final product was printed with incorrect color. Will you please send us a direct message with the order# related to the concern? We would like to review the order follow up with you to discuss these concerns further.
Thank you,
Customer Care